uukk Privacy Policy — Your Data, Protected

uukk is a Bangladesh-focused online casino and sports betting platform. We take the privacy and security of our players' personal data seriously. This Policy sets out in clear terms what personal information we collect about you, the purposes for which we use it, the circumstances under which we may share it with third parties, how long we retain it, and the rights you have in relation to your personal data.

This Policy applies to all users of the uukk platform, including registered players and visitors who browse without an account. It applies to data collected through the uukk website and any associated mobile or web application. This Policy should be read alongside our Terms & Conditions, which are available on the uukk platform.

uukk collects personal information from you in the following ways and categories:

• Information you provide directly: This includes all data submitted during account registration (name, date of birth, mobile number, email address), KYC verification documents (national ID, passport, proof of address), deposit and withdrawal requests, and any communications you send to uukk's customer support team.
• Information collected automatically: Device information, IP address, browser type and version, operating system, session timestamps, pages visited, and interaction events on the platform. This data is collected via server logs and standard web analytics tools.
• Transaction data: Records of all deposits, withdrawals, and gaming transactions conducted through your uukk account, including timestamps, amounts in Bangladeshi Taka, payment method references, and associated bKash or Nagad transaction IDs.
• Communications: Records of all support interactions via email, chat, or other channels, including support requests, complaints, and dispute correspondence. These records are retained to ensure quality of service and for regulatory compliance.
• Marketing preferences: Records of your consent (or opt-out) to receive promotional communications from uukk, including email promotions, bonus offers, and platform news. You may update your marketing preferences at any time from your account settings.

uukk does not knowingly collect sensitive personal data beyond what is required for identity verification and fraud prevention. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, or genetic data, except where such information appears incidentally in identity documents provided for KYC purposes.

uukk uses the personal information we collect about you for the following purposes:

• Account administration: To create and manage your uukk account, process your deposits and withdrawals, maintain your gaming and transaction history, and provide access to the platform's features and services.
• Identity verification and KYC: To verify your identity, confirm your age (you must be 21 or over), and comply with our Know Your Customer obligations and applicable anti-money laundering regulations.
• Customer support: To respond to your support requests, investigate complaints, resolve disputes, and communicate with you about your account or any platform-related matter.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the uukk platform. We use automated fraud detection systems that analyse account behaviour patterns.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion and cooling-off periods you have requested, and comply with responsible gaming obligations.
• Marketing communications (where consented): To send you promotional offers, bonus notifications, tournament invitations, and platform updates. You may opt out of marketing communications at any time by contacting [email protected] or adjusting your account preferences.

uukk processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to provide you with the uukk platform services you have contracted for, including account management, payment processing, and game access.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering obligations, KYC requirements, fraud prevention mandates, and responsible gaming compliance.
• Legitimate interests: Processing carried out for uukk's legitimate business interests, including fraud detection, platform security, service improvement, and analytics — where those interests are not overridden by your data protection rights.
• Consent: Where you have provided explicit consent — for example, to receive marketing communications or to set specific gaming preferences. You may withdraw consent at any time without affecting the lawfulness of prior processing.

uukk does not sell your personal data to third parties. We may share your personal information with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to process your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing purposes.
• Game providers and technology partners: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other platform technology vendors — to the extent necessary to deliver gaming services to you. Game providers receive only the minimum data necessary for game delivery and session management.
• Identity verification services: Third-party KYC and identity verification providers engaged by uukk to verify player identities and documents. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than verification.
• Regulatory and law enforcement authorities: Where uukk is required by law, regulation, court order, or legitimate authority request to disclose personal information, we will comply. We will notify you of such disclosures where we are legally permitted to do so.

All third-party service providers engaged by uukk are required to handle your personal data in accordance with applicable data protection principles and are contractually prohibited from using it for any purpose beyond the specific service they provide to uukk. uukk remains responsible for ensuring that third-party data processing meets the standards set out in this Policy.

uukk collects and processes financial information — including bKash wallet numbers, Nagad account numbers, Rocket account references, bank account details, and transaction records in Bangladeshi Taka — exclusively for the purpose of processing your deposits and withdrawals, verifying payment method ownership as part of KYC, and meeting our anti-money laundering compliance obligations. Financial data is stored in encrypted form and is accessible only to authorised uukk personnel and our designated payment processing partners.

uukk does not store full card numbers, CVV codes, or PIN numbers for any payment method. Where card payments are processed via Visa or Mastercard, card data is handled exclusively by PCI-DSS compliant payment processors and is never transmitted to or stored on uukk's own servers. All financial transactions on the uukk platform are conducted in Bangladeshi Taka and are logged for a minimum period required by applicable financial regulations.

uukk uses cookies and similar tracking technologies to operate the platform, maintain session security, and improve user experience. The following categories of cookies are used on the uukk platform:

• Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to understand how players interact with the platform — which pages are most visited, where users navigate from, session duration, and general usage patterns. Analytics data is aggregated and does not identify individual users. uukk uses this data solely to improve the platform experience.
• Preference cookies: Store your display settings, language selection, and other personalisation choices so they are remembered across sessions. You may clear these cookies at any time via your browser settings without losing your account data.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from logging in to or using certain features of the uukk platform. uukk does not use third-party advertising or retargeting cookies.

uukk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes 256-bit SSL/TLS encryption for all data transmitted between your device and uukk's servers, encrypted storage of sensitive personal and financial data, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and two-factor authentication options for player accounts.

Despite these measures, no online platform can guarantee absolute security against all possible threats. uukk will notify affected players and relevant authorities promptly in the event of a personal data breach that poses a risk to player rights and freedoms, in accordance with applicable data breach notification requirements. You can help protect your account by using a strong, unique password and never sharing your login credentials with any third party.

uukk retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically: account registration data and KYC documents are retained for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years; support communications are retained for three years; and analytics and usage data is retained in aggregated, anonymised form for an indefinite period for platform improvement purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, uukk will securely delete or anonymise the data in accordance with our internal data disposal procedures. If you request deletion of your account, uukk will process that request subject to any applicable legal retention requirements that prevent immediate deletion of certain categories of data.

As a user of the uukk platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. uukk will respond to all verified data rights requests within a reasonable timeframe.

uukk will not discriminate against you or restrict your access to the platform as a result of you exercising any of the data rights listed above. Where a rights request cannot be fully fulfilled due to a conflicting legal obligation (for example, a mandatory data retention requirement), uukk will explain the reason in its response and fulfil the request to the maximum extent permitted by law.

The uukk platform is strictly intended for adults aged 21 and above. uukk does not knowingly collect personal data from persons under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data to uukk, we will close that account immediately, delete all associated personal data to the extent permitted by law, and void any transactions or balances associated with that account. If you believe a minor has accessed or registered on the uukk platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

The uukk platform may contain references to or integrations with third-party game providers, payment processors, and technology services. While uukk carefully selects its third-party partners and requires them to meet data protection standards through contractual agreements, uukk is not responsible for the privacy practices of third-party services operating under their own independent privacy policies. If you interact directly with a third-party service provider — for example, by accessing a game provider's independent website — that provider's own privacy policy will govern how they handle your data, and uukk has no control over or liability for such processing.

uukk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. When material changes are made to this Policy, we will notify registered players by email or by displaying a prominent notice on the uukk platform before the changes take effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the uukk platform after any changes to this Privacy Policy have taken effect constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to remain informed about how uukk protects your personal data. If you have any concerns about changes to this Policy, please contact us at [email protected] before continuing to use the platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how uukk handles your personal information, please contact our data support team at [email protected]. Please include your registered account username or mobile number in your message so we can locate your records and respond efficiently. uukk aims to respond to all data-related enquiries within a reasonable period during Bangladesh Standard Time (BST, UTC+6) business hours.

For formal data subject access requests (DSARs) or erasure requests, please include the word "Data Request" in your email subject line and provide sufficient identification information to allow uukk to verify your identity before processing the request. uukk will not process data rights requests from unverified individuals to protect player privacy and prevent fraudulent access to account data.